Procedures for Filing Prize and TORT Claims
How to File Claims
If you believe that you have a legitimate claim for any incorrect payment of a prize or the non-payment of legitimate prize at any of our Casinos (on not caused by a malfunction of an electronic game), you must:
- Immediately contact a supervisor and inform him or her of the circumstances before you leave the premises.
- If the supervisor is unable to resolve the issue to your satisfaction, request a Prize Claim Form.
- Complete the form and submit the form to the Seminole Nation Gaming Enterprise within (10) days of the event giving rise to the claim.
- You may write a letter directed to the Seminole Nation Gaming Enterprise.
Your Letter Must Provide The Following Information:
- Your Name
- Phone Number
- Names of any witnesses
- Date, time, and place
- The names of Casino staff you contacted
- A description of what happened
- The amount you are claiming
- Why the amount is claimed
- The game you were playing
- The name of your representative, if any
Immediately contact a supervisor and inform him or her of the circumstances BEFORE you leave the premises.
Should you be injured while visiting any of the Seminole Nation Casinos as a result of an action, omission, or unsafe condition, unless you are unable, you must immediately notify a member of the staff or a security officer for assistance.
An incident report must be completed by management or security. Unless you are unable, you must fully cooperate by providing all necessary information, including your name and contact information and a full description of what happened as well as the nature of the injury sustained.
If you are unable to provide this information at the time the incident occurred, you or your representative must contact management or the Seminole Nation Gaming Enterprise in writing within ninety (90) days of the event fully describing the nature of the injury, whether emergency services, including transport by ambulance, was required; the type of medical treatment sought; and whether treatment is on-going. All tort claims must be signed under oath by the claimant.
What to Expect
All claims for damages arising from injuries sustained at the Seminole Nation Casinos will be referred to its insurer for investigation and resolution. If you injury is deemed to have been caused by the action, omission, or unsafe conditions, compensation will be provided commensurate to the degree of injury sustained up to the maximum limit of the Seminole Nation Casino's policy.
Your Right to Appeal
If the claims processes do not result in a satisfactory resolution of your claim, you may appeal to the Seminole Nation Tribal Court which may adjudicate the matter subject to the limitations of our insurance policies' terms and conditions. All court claims must be filed within on-hundred and eighty (180) days of denial of the claims. The Seminole Nation and the Seminole Nation Gaming Enterprise does not consent to the State Court Jurisdiction.
What Else Should I Know?
The Seminole Nation of Oklahoma is committed to providing the patrons of our Casinos with a safe, exciting, and positive gaming experience. It is also committed to ensuring that all patrons are treated respectfully. The Seminole Nation Gaming enterprise is the tribal agency in charge of the gaming operations of the Seminole Nation of Oklahoma. It has been established to not only safeguard the interest of the Nation's gaming operations, but also to safeguard the interest of its patrons and visitors.
CLAIMS THAT DO NOT FOLLOW THESE PROCEDURES SHALL BE FOREVER BARRED.
If you have any questions or concerns about any of the matters contained here, you are invited to contact the Seminole Nation Gaming Enterprise for further information.